Contact

Contact

One address, and it reaches the person who builds the site: hello@wordsieve.com. Replies typically come within a few business days.

What makes a bug report useful

A solver that returns the wrong set is the report worth having, and four details turn it from a puzzle into a fix: the exact letters you typed, including any question marks; what came back; what you expected instead; and your browser and its version. If the page refused something, the message it printed is the useful part — every refusal here names what it refused and why, so quoting it identifies the path exactly.

The most valuable report is a word you can show is in the shipped list but did not come back, or a word that came back but is not in the list. Both are checkable in one step, because the list is served: wordlist/enable1.txt is the whole of it, in plain text.

A missing word is usually a fact about the dictionary

Before reporting a word as missing, it is worth searching that file for it. If it is not there, the solver is behaving correctly and the answer is that ENABLE1 does not contain it — which happens often, because the list carries no proper nouns, no hyphenations and nothing coined since it was compiled. That is not a defect to fix here. This site deliberately does not curate the list, add to it, or patch entries that look wrong, because a privately edited word list is one nobody can check; the methodology page sets out why that trade was made.

Requests are welcome all the same. A solver shape that is missing, a constraint you cannot express, a page that assumes a keyboard you do not have — all of those are useful. So is a case where the wording of a refusal was unclear, since a refusal nobody understands is the same as no refusal at all.

Two things nobody here can look up

What you typed. It never left your browser and there is no copy anywhere — no account, no log, no server of ours that ever received it. If you want a result kept, copy it off the page before you leave; there is no support route that can recover one, and that is the same property that keeps your letters out of everyone else's reach.

Whether a word is legal in your game. There is no lookup here that can answer it. This site checks a general public-domain word list, and the lists that actually govern competitive play are proprietary compilations it does not use and will not add. What can be answered is whether a word is in ENABLE1, which is a different question honestly labelled.

Corrections to the pages are wanted

Every figure printed on this site — the word count, the indexed count, the number of anagram keys, the size of the index — is computed from the shipped files rather than typed in by hand, precisely so that it can be checked by someone who is not us. If one of them is wrong, or a page describes the method in a way the code does not match, that is a defect and it will be treated as one. A page that overstates what it knows is the failure taken most seriously here.